Installation Challenges

I've been a receiving a potpourri of feedback from those testing the software. In terms of installation, they fall into one of three categories:

1. Everything installs & works perfectly right off the bat.
2. It installs properly onto the desktop but then there are problems getting the mobile app working.
3. It doesn't even install properly on the desktop.

I am actively working to resolve the issues associated with #2.

As for #3, this is a great mystery. Pocket Pollster is a regular .Net Framework 1.1 application and should install easily without any problems. But yet they are occuring on some machines. Here's the troubleshooting advice I gave to a tester in Portugal:

1. Uninstall Pocket Pollster.
2. Go to Start -> Control Panel -> Administrative Tools
3. Check whether there are 2 icons referring to "Microsoft .NET Framework 1.1". If not, then proceed to #5.
4. Go to Start -> Control Panel -> Add or Remove Programs and remove all entries referring to "Microsoft .NET Framework 1.1" (there will likely be 1 or 2 of them).
5. Go to here to install a fresh copy of the framework.
6. Ensure that ActiveSync is installed and your device is synching properly with MS Outlook.
7. Restart your computer and try installing Pocket Pollster again.

I'm enquiring with other developers about what else could be done to resolve such problems. Frustrating!